FAQ Page – Rita Cashmere

Frequently Asked Questions | Rita Cashmere Nepal

Your Complete Guide to Authentic Nepalese Cashmere Manufacturing & B2B Services

Welcome to Rita Cashmere’s comprehensive FAQ page. Here you’ll find answers to the most common questions about our products, services, manufacturing processes, and business partnerships. Can’t find what you’re looking for? Contact us directly—we’re here to help.

About Cashmere & Quality

About Rita Cashmere

Products & Customization

OEM/ODM & Manufacturing Services

Can you help with design if I only have an idea?

Yes, absolutely! This is exactly what our ODM services are for.

You can come to us with:

• Just a concept or inspiration
• Simple sketches or mood boards
• Reference images from competitors
• Verbal description of what you envision
• Pinterest boards or style guides

Our design process:

1. Consultation – Discuss your vision, target market, brand positioning
2. Concept Development – Our designers create initial concepts
3. Technical Drawings – Detailed specs and construction methods
4. Prototype Creation – Physical sample for your review
5. Refinement – Adjustments based on your feedback
6. Final Approval – Perfect sample before bulk production

Experience matters: Our team has decades of combined experience translating ideas into beautiful, commercially successful cashmere products.

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Do you provide technical design support?

Yes, comprehensive technical support is included:

We provide: ✓ Technical drawings and flat sketches
✓ Detailed specification sheets (tech packs)
✓ Construction method documentation
✓ Measurement charts and grading
✓ Material recommendations
✓ Knitting/weaving technique selection
✓ Quality standard establishment
✓ Production feasibility analysis

This helps ensure:

• Clear communication of requirements
• Accurate production execution
• Consistent quality across orders
• Easy reordering process
• Documentation for your records

Even if you arrive with complete tech packs, our team reviews them for feasibility, optimization, and Nepal manufacturing best practices.

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Private Label & White Label

What’s the difference between private label and white label?

Private Label:

• Custom-designed products created exclusively for your brand
• Unique designs not available to other clients
• Complete customization (design, colors, sizes, branding)
• Higher investment, higher exclusivity
• Best for: Building distinctive brand identity

White Label:

• Our existing proven designs with your branding applied
• Faster to market, lower initial investment
• Customization available (colors, sizes, labels)
• Same designs may be available to others with different branding
• Best for: Quick market entry, testing cashmere category

Both options include:

• Complete branding integration (labels, tags, packaging)
• NPIA certification with your brand name
• Quality assurance and export support

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Can you apply my brand labels and packaging?

Absolutely! Complete branding integration is a core service.

Labeling Options: ✓ Woven Labels – Your brand name, logo, care instructions
✓ Printed Labels – Neck labels, size tags, composition tags
✓ Embroidered Branding – Logo placement on garments
✓ Hang Tags – Custom designed swing tags
✓ Care Cards – Branded cashmere care instructions
✓ Authenticity Certificates – NPIA certification with your brand

Packaging Options: ✓ Individual polybags (clear or branded)
✓ Tissue paper wrapping
✓ Custom printed gift boxes
✓ Shopping bags (paper or fabric)
✓ Dust bags with logo
✓ Ribbons and branded seals
✓ Inserts and brand story cards
✓ Eco-friendly sustainable packaging

You provide: Logo files, brand guidelines, packaging preferences
We handle: Design adaptation, production, quality integration

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What’s included in private label services?

Complete private label program:

Product Development:

• Custom design exclusive to your brand
• Material and color selection
• Sample development and refinement
• Fit optimization for your market

Manufacturing:

• Premium Grade-A cashmere production
• NPIA-certified authenticity
• SGS-verified materials
• Multi-point quality control

Branding:

• Custom label design and production
• Logo integration (woven, printed, embroidered)
• Hang tags and packaging
• Care instruction cards
• Brand story materials

Quality & Documentation:

• NPIA certification in your brand name
• Quality inspection reports
• Material composition certificates
• Export documentation

Support:

• Dedicated account management
• Reorder facilitation
• Marketing material support
• After-sales service

Investment: Higher than white label but creates exclusive, differentiated products that justify premium pricing and build brand loyalty.

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Can I test the market with small quantities first?

Yes! We understand the importance of market testing.

White Label Approach (Recommended for testing):

• Start with 50-100 pieces
• Choose from our proven bestselling designs
• Apply your branding (labels, packaging)
• Lower investment, faster to market
• Test customer response and demand

Then scale:

• If products sell well, increase volume
• Negotiate better pricing with higher quantities
• Eventually transition to private label for exclusivity
• Add custom designs as your brand grows

Many successful brands follow this path:

1. Test market: 50-100 white label pieces
2. Initial scaling: 200-500 pieces with color customization
3. Brand building: 500-1000+ private label exclusive designs
4. Established brand: Large-scale custom collections

We support you at every stage of growth with flexible MOQs and scalable capacity.

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Ordering & Pricing

What is your minimum order quantity (MOQ)?

MOQ varies by service type and customization level:

Service Type	Minimum Order	Per Style/Color
White Label (Stock Colors)	50-100 pieces total	20-30 pieces minimum
White Label (Custom Colors)	100-200 pieces	50 pieces per color
Private Label (New Designs)	200-500 pieces	100 pieces per style
OEM/ODM Custom	200-500 pieces	Varies by complexity
Bespoke/One-off Designs	300+ pieces	150+ per style

Flexibility:

• Lower MOQs possible for established long-term partners
• Test orders negotiable for new partnership evaluation
• Mixed orders (multiple styles/colors) can meet minimum totals

Contact us with your specific requirements for customized MOQ quotes.

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How much does cashmere cost? What are your prices?

Pricing depends on multiple factors:

General Price Ranges (per piece):

• Basic sweaters/pullovers: $80-120
• Cardigans: $100-150
• Premium/complex designs: $120-180
• Luxury detailed pieces: $150-250+
• Scarves/accessories: $30-80

Factors affecting price:

• Yarn fineness (2/26 vs 2/30 NM)
• Gauge (5GG vs 14GG)
• Design complexity
• Order quantity (higher volume = lower per-piece cost)
• Customization level
• Color requirements
• Branding/packaging specifications

Volume Discounts:

• 100-200 pieces: 5-10% discount
• 200-500 pieces: 10-15% discount
• 500-1000 pieces: 15-20% discount
• 1000+ pieces: 20%+ discount (custom quote)

Request detailed quote: Contact info@ritacashmere.com with your specifications for accurate pricing.

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Do you offer volume discounts?

Yes! Volume-based pricing is standard.

Discount Structure:

• 100-200 pieces: 5-10% off base price
• 200-500 pieces: 10-15% off
• 500-1000 pieces: 15-20% off
• 1000+ pieces: 20%+ off (negotiable)

Additional benefits for large orders:

• Priority production scheduling
• Extended payment terms available
• Free sample development (refundable threshold lower)
• Dedicated account manager
• Free physical color swatches
• Reduced shipping costs

Long-term partnership benefits:

• Cumulative volume discounts across multiple orders
• Preferential pricing for consistent partners
• First access to new designs
• Seasonal pre-booking options

The more you order, the better the pricing—and we reward loyalty and consistent partnership.

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What payment terms do you offer?

Standard Payment Terms:

For New Clients:

• 30-50% deposit upon order confirmation
• 50-70% balance before shipment
• Payment methods: Bank transfer (T/T), PayPal (samples), L/C

For Established Partners:

• Extended payment terms available
• Net 30/60 days (qualified partners)
• Consignment options (case-by-case)
• Credit facilities after relationship establishment

Payment Process:

1. Order confirmation and quotation acceptance
2. Deposit payment (30-50%)
3. Production begins
4. Pre-shipment sample approval
5. Balance payment (50-70%)
6. Shipment with tracking and documentation

Secure & Transparent:

• Detailed invoicing with specifications
• Progress payment options for very large orders
• Escrow services available if preferred
• All payments documented with receipts

Currency: USD (primary), EUR, GBP accepted

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Can I get a sample before placing bulk order?

Absolutely! We strongly encourage sampling.

Sample Options:

1. Physical Product Samples:

• Existing stock samples: $50-100 per piece
• Custom samples (your design): $150-300 per piece
• Refundable with bulk order (200+ pieces typically)

2. Color Yarn Samples:

• Stock colors: $5 per swatch
• Custom Pantone development: $25 per color
• Refundable with order

3. Full Sample Set:

• Complete color chart swatch book: $150
• Multiple product samples: Quote based on quantity
• Refundable with orders of 500+ pieces

Sample Timeline:

• Stock samples: 3-5 days shipping
• Custom samples: 2-4 weeks development + shipping
• Color matching: 10-15 days

Why sample?

• Verify quality firsthand
• Test color accuracy
• Assess fit and construction
• Make informed decisions before investment
• Show to your customers or focus groups

Order samples: Email info@ritacashmere.com with specifications

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How long does production take?

Timeline varies by order type and complexity:

Standard Timelines:

Order Type	Production Time	Total Time (incl. sampling)
Stock/White Label	30-45 days	6-8 weeks
Custom Colors	45-60 days	8-10 weeks
Private Label/OEM	60-90 days	12-16 weeks
New Design/ODM	60-90 days	16-18 weeks (incl. development)
Rush Orders	15-30 days extra fee	Varies

Breakdown:

• Sample development: 2-4 weeks (for custom)
• Sample approval: 1 week (your review time)
• Bulk production: 30-90 days (based on complexity)
• Quality control: Ongoing + 3-5 days final
• Packaging: 2-3 days
• Shipping: 3-30 days (depending on method)

Factors affecting timeline:

• Order quantity
• Design complexity
• Season (peak vs off-peak)
• Custom color development needs
• Your approval speed

Rush production available: Extra fees apply, subject to capacity

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Samples & Quality Control

What quality control measures do you have?

Comprehensive multi-point quality control system:

Stage 1: Raw Material Inspection ✓ SGS certification verification ✓ Fiber fineness testing (micron measurement) ✓ Color and purity assessment ✓ Length and strength evaluation

Stage 2: Production Monitoring ✓ Knitting/weaving quality checks ✓ Dimensional accuracy verification ✓ Pattern consistency monitoring ✓ Color matching oversight

Stage 3: Finishing Quality Control ✓ Stitch quality examination ✓ Seam strength testing ✓ Button/closure security check ✓ Detail and finishing review

Stage 4: Final Inspection ✓ 100% piece-by-piece inspection ✓ Measurement verification ✓ Color consistency across batch ✓ Branding accuracy (labels, tags) ✓ Packaging quality check

Stage 5: Pre-Shipment ✓ Random sampling from packed goods ✓ Photo documentation ✓ Client approval (if requested) ✓ Final quality report generation

Quality Guarantee: Defective products due to manufacturing errors are replaced or credited—we stand behind our work.

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How do you ensure consistent quality across large orders?

Consistency through systematic processes:

1. Standardized Production:

• Detailed tech packs followed precisely
• Same machines and artisans per order
• Batch production tracking
• Regular calibration and maintenance

2. Material Consistency:

• Single dye lot for color matching
• Same yarn batch when possible
• SGS-certified consistent yarn quality
• Pre-production material testing

3. Quality Checkpoints:

• First piece approval before batch
• In-line inspection during production
• End-of-line final checking
• Statistical sampling for large volumes

4. Documentation:

• Complete production records
• Photo documentation at stages
• Measurement logs
• Quality test reports

5. Reference Samples:

• Approved “golden sample” maintained
• All production compared against standard
• Reference kept for reorders

Result: Piece #1 and piece #1000 meet identical specifications—consistent quality you can trust.

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Can I inspect products before shipment?

Yes! We welcome and encourage inspection.

Inspection Options:

1. In-Person Factory Inspection:

• Visit our Kathmandu facility during production
• Observe manufacturing process
• Inspect finished goods before packing
• We coordinate visit logistics

2. Pre-Shipment Photo/Video Inspection:

• Detailed photos of finished products
• Video walkthrough of inventory
• Sent for your remote approval
• Common for international clients

3. Third-Party Inspection:

• Independent quality control companies
• SGS, Bureau Veritas, Intertek, etc.
• Arranged at your request
• Inspection costs typically borne by client

4. Sample from Production:

• We send 2-3 pieces from actual production
• You approve before full shipment
• Common for first-time orders or large quantities

Timeline: Add 3-7 days for inspection processes

Transparency: We have nothing to hide—confident in our quality and welcome all inspection methods.

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What if there are quality issues with my order?

Our quality guarantee and resolution process:

Immediate Response:

1. Contact us within 7 days of delivery with photos/videos of issues
2. We assess claim within 24-48 hours
3. Determine cause (manufacturing defect vs shipping damage vs misunderstanding)

Resolution Options (for verified manufacturing defects):

Option 1: Replacement

• Defective pieces reproduced at no cost
• Expedited production
• Shipping costs covered by us

Option 2: Credit

• Credit toward future orders
• Discount on current order
• Refund for defective portion (case-by-case)

Option 3: Repair/Alteration

• If minor issues, repair instructions provided
• Local alteration costs covered
• Replacement parts sent if needed

Prevention:

• Root cause analysis conducted
• Process improvements implemented
• Documentation updated to prevent recurrence

Rare Occurrence: With our multi-point QC, defect rates are typically <1%. Most issues are resolved quickly and amicably—we value long-term relationships over short-term disputes.

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Do you provide quality certificates?

Yes, comprehensive documentation with every order:

Certificates Provided:

1. NPIA Certification
   • Official Nepal Pashmina Industries Association certificate
   • Verifies authentic Nepalese Chyangra Pashmina
   • Includes product details and authentication number
2. SGS Material Certificate
   • Third-party yarn quality verification
   • Composition analysis (100% cashmere confirmation)
   • Fiber fineness measurement
3. Certificate of Origin
   • Official “Made in Nepal” documentation
   • Required for customs clearance
   • Government-issued
4. Quality Inspection Report
   • Detailed multi-point inspection results
   • Measurement verification
   • Photo documentation
   • Defect rate reporting (typically 0%)
5. Material Composition Certificate
   • Fiber content breakdown
   • Yarn specifications
   • Dye information (if applicable)
6. GOTS Alignment Declaration
   • Sustainable production practices verification
   • Environmental compliance

Format: PDF copies emailed + original documents shipped with goods

Use: Perfect for marketing, customer assurance, regulatory compliance, and premium positioning.

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Shipping & Delivery

Do you ship internationally? Which countries?

Yes! We ship worldwide with extensive experience in international export.

Primary Markets Served:

North America:

• United States
• Canada

Europe:

• United Kingdom
• France
• Germany
• Italy
• Netherlands
• Spain
• Switzerland
• Belgium
• Austria
• And all EU countries

Asia-Pacific:

• Australia
• Japan
• South Korea
• Singapore
• Hong Kong
• New Zealand
• Malaysia
• Thailand

Middle East:

• United Arab Emirates
• Saudi Arabia
• Qatar
• Kuwait
• Bahrain

Others:

• We can ship to virtually any country with import capabilities
• 30+ countries served successfully over 13 years

Expertise: Complete understanding of customs requirements, documentation, and logistics for each market.

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What are your shipping options and costs?

Shipping Methods:

Air Freight (Recommended for most orders):

• Speed: 5-7 days (USA/Europe), 3-5 days (Asia)
• Cost: Moderate (varies by weight/volume)
• Best for: Orders under 200kg or time-sensitive deliveries

Sea Freight (For large orders):

• Speed: 20-35 days depending on destination
• Cost: Most economical for bulk
• Best for: Orders over 200kg, less time-sensitive

Express Courier (DHL/FedEx/UPS):

• Speed: 3-5 days worldwide
• Cost: Premium
• Best for: Samples, small urgent orders

Shipping Terms:

FOB (Free on Board):

• We deliver to Nepal airport/port
• You arrange international shipping
• Lower cost, more control for you

CIF (Cost, Insurance, Freight):

• We handle complete delivery to your destination port
• Freight and insurance included
• Convenient, comprehensive service

Door-to-Door:

• Complete logistics from our facility to your warehouse
• Premium service, maximum convenience
• All handling included

Cost Estimation:

• Provided in quotation based on order size
• Typically 5-15% of order value
• Volume discounts available

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How do you handle customs and import documentation?

Complete export documentation support:

Documents We Provide:

1. Commercial Invoice
   • Detailed product description
   • Values and quantities
   • HS codes for classification
2. Packing List
   • Carton-by-carton contents
   • Weights and dimensions
   • Packaging specifications
3. Certificate of Origin
   • Official “Made in Nepal” certification
   • Government-issued, stamped
   • Required for preferential tariffs
4. NPIA Certification
   • Authentic cashmere verification
   • May reduce duties in some countries
5. Quality Certificates
   • SGS testing results
   • Material composition certificates
6. Insurance Documents
   • Cargo insurance details
   • Coverage confirmation
7. Bill of Lading / Airway Bill
   • Shipping contract
   • Tracking documentation

Customs Clearance Support:

• Accurate HS code classification
• Duty and tax estimation
• Guidance on import requirements
• Coordination with customs brokers
• Issue resolution assistance

Experience: 13+ years navigating international customs for cashmere exports—we know the process intimately.

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What if my shipment is lost or damaged?

Comprehensive protection and resolution:

Insurance Coverage:

• All shipments can be insured
• Covers loss, damage, theft
• Typically 1-2% of order value
• Highly recommended for valuable orders

In Case of Loss:

1. File claim with shipping carrier
2. Insurance company investigation
3. Compensation paid to you
4. We assist with documentation and process

In Case of Damage:

1. Document damage with photos immediately
2. Notify carrier and us within 48 hours
3. Insurance claim filed
4. Options: Repair, replacement, or compensation

Our Support:

• Complete assistance with claims process
• Documentation provision
• Rush replacement production if needed
• We’ve resolved 100% of rare shipping issues satisfactorily

Prevention:

• Professional packaging standards
• Reinforced cartons for international shipping
• Proper labeling and handling instructions
• Trusted carriers with proven track records

Peace of Mind: Insured shipments mean you’re protected no matter what happens in transit.

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Can you arrange door-to-door delivery?

Yes! Door-to-door service available.

How It Works:

Complete Logistics Management:

1. Factory → We pack and prepare shipment
2. Nepal Customs → Export clearance
3. International Transit → Air or sea freight
4. Destination Customs → Import clearance
5. Last Mile Delivery → To your warehouse/office

What We Handle: ✓ All freight coordination ✓ Customs documentation (export & import) ✓ Duties and taxes calculation (you’re responsible for payment) ✓ Delivery scheduling ✓ Tracking throughout journey ✓ Issue resolution

Benefits:

• Single point of contact (us)
• No logistics headaches for you
• Professional handling end-to-end
• Time savings
• Stress-free process

Cost: Premium over FOB but comprehensive convenience worth it for many clients.

Tracking: Real-time updates on shipment location and status throughout delivery.

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Do I have to pay import duties and taxes?

Yes, import duties/taxes are buyer’s responsibility in most cases.

What to Expect:

Import Duties:

• Vary by country (typically 0-20% for cashmere)
• Based on product value and origin
• Some countries have preferential rates for Nepal
• Calculated by customs authorities

Import Taxes:

• VAT/GST applied in most countries
• Varies by jurisdiction (15-25% common)
• Based on product value + duties + shipping

Who Pays:

• FOB/CIF terms: You pay upon import clearance
• DDP (Delivered Duty Paid): We can arrange pre-payment (rare, higher cost)

Estimation:

• We provide approximate duty/tax calculation
• Based on experience with your country
• You confirm with local customs broker
• Always budget 15-25% of order value for duties/taxes

Reduction Strategies:

• Certificate of Origin (Nepal) may reduce rates
• NPIA certification may help classification
• Proper HS code classification
• We advise on import optimization

Support: We’ve helped hundreds of clients navigate import requirements—leverage our experience.

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Certifications & Compliance

What does GOTS alignment mean for your production?

GOTS (Global Organic Textile Standard) alignment means our production practices follow these principles:

Environmental Criteria: ✓ Eco-conscious dyeing with low-impact dyes ✓ Water conservation and wastewater management ✓ Energy efficiency in production ✓ Minimal chemical usage ✓ Waste reduction and recycling ✓ Biodegradable packaging options

Social Criteria: ✓ Fair wages exceeding local standards ✓ Safe, healthy working conditions ✓ No child labor, no forced labor ✓ Freedom of association ✓ Regular working hours ✓ Non-discrimination policies

Why “Alignment” Not Full Certification:

• Full GOTS certification requires organic fiber certification from farm
• Most cashmere isn’t farmed organically (wild grazing goats)
• We follow all GOTS production and social standards
• Can pursue full certification for specific orders if required

Benefit to You:

• Market to eco-conscious consumers
• Meet sustainability requirements
• Transparent, ethical supply chain
• Lower environmental footprint

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Are your products ethically and sustainably made?

Yes—ethics and sustainability are core to our operations.

Ethical Sourcing: ✓ Natural fiber collection during seasonal molting ✓ Gentle combing methods (no harm to goats) ✓ No intensive farming or unnatural practices ✓ Support for traditional herder communities ✓ Fair prices paid to fiber suppliers

Ethical Production: ✓ Fair wages 20-30% above local standards ✓ Safe working conditions with proper equipment ✓ Health benefits and insurance for workers ✓ Skill development and training programs ✓ No discrimination, harassment, or exploitation ✓ Regular hours with overtime limits

Sustainable Practices: ✓ GOTS-aligned eco-conscious dyeing ✓ Water recycling and conservation ✓ Minimal waste through precise cutting ✓ Energy-efficient equipment ✓ Natural, biodegradable fibers ✓ Sustainable packaging options

Transparency: ✓ Full supply chain visibility ✓ Factory visits welcomed ✓ Documentation available ✓ Third-party verification (NPIA, SGS)

Impact: ✓ Supporting Himalayan artisan communities ✓ Preserving traditional craftsmanship ✓ Creating sustainable livelihoods ✓ Protecting environmental resources

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Can you provide material testing reports?

Yes, comprehensive material testing available:

Standard Testing (Included):

1. SGS Fiber Testing
   • Fiber composition (confirms 100% cashmere)
   • Fiber fineness (micron measurement)
   • Fiber length
   • Purity assessment
2. NPIA Certification Testing
   • Authenticity verification
   • Quality standard compliance
   • Origin confirmation

Additional Testing (Available on Request):

3. Physical Performance
   • Pilling resistance
   • Dimensional stability
   • Color fastness (wash, light, rub)
   • Tensile strength
4. Chemical Analysis
   • PH levels
   • Formaldehyde content
   • Azo dyes screening
   • Heavy metals testing
5. Safety & Compliance
   • REACH compliance (Europe)
   • California Prop 65 (USA)
   • Oeko-Tex standards
   • Market-specific requirements

Lab Partnerships:

• SGS (primary)
• Intertek
• Bureau Veritas
• Other internationally accredited labs

Cost: Standard testing included; additional testing quoted separately

Timeline: 7-14 days for most tests

Use: Regulatory compliance, customer assurance, marketing claims verification

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Do you comply with international safety standards?

Yes, full compliance with international textile safety and quality standards:

Chemical Safety: ✓ REACH (Europe) – Restricted substances compliance ✓ California Prop 65 (USA) – No listed chemicals ✓ Oeko-Tex Standard 100 achievable ✓ Azo-free dyes used ✓ Low formaldehyde levels ✓ Heavy metal testing passed

Product Safety: ✓ No sharp edges or dangerous components ✓ Secure button/fastener attachment ✓ Non-toxic materials throughout ✓ Fire safety compliance (where required) ✓ Age-appropriate design (for children’s items)

Labeling Compliance: ✓ Accurate fiber content disclosure ✓ Country of origin clearly stated ✓ Care instruction requirements met ✓ Size labeling standards ✓ Brand and manufacturer identification

Manufacturing Standards: ✓ ISO quality management practices ✓ Clean, safe production environment ✓ Worker safety compliance ✓ Environmental protection measures

Market-Specific Compliance:

• We understand requirements for USA, EU, UK, Australia, Japan, etc.
• Adapt labeling and testing as needed
• Provide documentation for customs clearance
• Ongoing compliance monitoring

Peace of Mind: Your products meet safety standards and regulatory requirements for your target market.

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Care & Maintenance

How should I care for cashmere products?

Proper care ensures cashmere lasts 20-30+ years:

Washing: ✓ Hand wash preferred – Cool/lukewarm water, gentle detergent ✓ Machine wash – Only delicate cycle, mesh bag, cold water ✓ Frequency – Only when actually dirty (spot clean between) ✓ Never – Hot water, harsh detergents, bleach

Drying: ✓ Lay flat – On clean towel, reshape while damp ✓ Air dry – Away from direct sunlight and heat ✓ Flip – Halfway through drying for evenness ✓ Never – Tumble dry, hang (causes stretching)

Storage: ✓ Fold – Never hang (stretches out of shape) ✓ Breathable bags – Cotton/fabric, not plastic ✓ Moth protection – Cedar blocks, lavender sachets ✓ Clean first – Before seasonal storage

Pilling: ✓ Normal – Small fiber balls don’t indicate poor quality ✓ Remove gently – Cashmere comb or sweater stone ✓ Never pull – Damages fabric

We provide:

• Printed care cards with each product
• Digital care guides
• Customer education materials
• Video tutorials available

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Can cashmere be machine washed?

Yes, but with extreme caution—hand wash strongly preferred.

If Machine Washing:

MUST DO: ✓ Use mesh garment bag ✓ Select delicate/wool cycle ✓ Use cold water only ✓ Minimal cashmere-specific detergent ✓ Remove immediately when finished ✓ Lay flat to dry (never tumble dry)

NEVER: ✗ Regular cycle or hot water ✗ Regular detergent or fabric softener ✗ Mix with rough fabrics (jeans, zippers) ✗ Overfill machine ✗ Let sit wet in machine ✗ Use any heat for drying

Why Hand Wash Is Better:

• Gentler on delicate fibers
• No agitation stress
• Better control of temperature
• Reduces pilling
• Extends garment life significantly

Frequency:

• Wash only when actually dirty
• Air out between wears
• Spot clean small marks
• Cashmere doesn’t need washing after every wear

Our Recommendation: Hand wash for longevity, machine wash only if absolutely necessary with all precautions.

Care cards provided with all orders show detailed washing instructions.

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How do I remove pills from cashmere?

Pilling is normal—here’s how to manage it:

What Are Pills:

• Small fiber balls that form with friction
• Appear in high-wear areas (underarms, sides)
• Normal for all cashmere, even premium quality
• NOT a sign of poor quality

Removal Methods:

1. Cashmere Comb (Best):

• Specialized tool with fine teeth
• Lay garment flat
• Gently comb in one direction
• Most effective, safest method
• $10-20 investment lasts years

2. Sweater Stone:

• Pumice-like tool
• Rub gently over pills
• Works well on larger areas
• $8-15, reusable

3. Fabric Shaver:

• Electric tool
• Quick for large areas
• Use carefully on low setting
• $15-30

4. Sweater Shaver (Manual):

• Battery-free option
• Gentle on fabric
• Time-intensive but safe

NEVER: ✗ Pull pills off with fingers (damages fabric) ✗ Use scissors (risk cutting garment) ✗ Use tape (ineffective, risky)

Prevention:

• Reduce friction (bag in backpacks, avoid rough surfaces)
• Wash less frequently
• Turn inside out when washing
• Use gentle washing methods

Included: We provide basic de-pilling guidance with care instructions.

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Can cashmere products be dry cleaned?

Yes, dry cleaning is actually recommended for many cashmere products.

Advantages of Dry Cleaning: ✓ Professional handling of delicate fibers ✓ No risk of shrinkage from water temperature ✓ No agitation stress on fabric ✓ Removes oils and stains effectively ✓ Maintains shape and structure ✓ Convenient, less time-consuming

Important:

• Specify “Cashmere” to cleaner – They’ll use appropriate chemicals
• Avoid frequent dry cleaning – Chemicals can weaken fibers over time
• Remove immediately – Don’t leave in plastic bag long-term
• Air out after – Let off-gassing occur before wearing

When to Dry Clean:

• Structured garments (blazers, coats)
• Heavily soiled items
• Stains that won’t hand wash out
• Delicate, embellished pieces
• When you want professional care

When to Hand Wash:

• Simple sweaters, scarves
• Lightly worn items
• Regular maintenance cleaning
• Maximum garment longevity priority

Frequency:

• Dry clean 1-2 times per season maximum
• Combine with hand washing for regular care
• Air out between wears to reduce cleaning needs

Our Recommendation: Dry cleaning is safe and effective—just don’t overdo it. Alternating with careful hand washing extends cashmere life longest.

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Business Partnership

What makes Rita Cashmere different from other manufacturers?

13+ years of proven excellence sets us apart:

Authenticity Guaranteed: ✓ NPIA-certified genuine Nepalese Chyangra Pashmina ✓ Not “cashmere-like” or blended substitutes ✓ SGS-verified materials with third-party testing ✓ Complete supply chain transparency

Quality Without Compromise: ✓ Grade-A premium cashmere exclusively (14-16 microns) ✓ Multi-point quality control at every stage ✓ Master artisan craftsmanship with decades of experience ✓ Defect rates consistently <1%

Direct Manufacturer Advantage: ✓ No intermediaries—work directly with production team ✓ Competitive pricing without markups ✓ Complete control over quality and timelines ✓ Clear communication with decision-makers

Comprehensive Services: ✓ Full OEM/ODM capabilities ✓ Design support and development ✓ Private label and white label programs ✓ Bespoke customization ✓ Complete branding integration

Sustainability & Ethics: ✓ GOTS-aligned eco-conscious production ✓ Fair wages and safe working conditions ✓ Ethical fiber sourcing ✓ Environmental responsibility

Partnership Focus: ✓ Long-term relationship commitment ✓ Dedicated account management ✓ Flexible MOQs for business growth ✓ Responsive communication (24-hour response time) ✓ After-sales support that continues beyond delivery

Global Expertise: ✓ 30+ countries served successfully ✓ Deep understanding of international markets ✓ Export compliance and documentation mastery ✓ Proven logistics and delivery reliability

Bottom Line: We’re not just a supplier—we’re a manufacturing partner invested in your success.

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How do I start working with Rita Cashmere?

Simple 5-step onboarding process:

Step 1: Initial Contact

• Email: info@ritacashmere.com
• WhatsApp: +977 982-6872664
• Share your project overview:
  • Product type interested in
  • Approximate quantities
  • Timeline needs
  • Customization requirements
  • Target market

Step 2: Consultation & Quotation

• Free initial consultation (phone/email/video)
• Discuss your needs in detail
• Review our capabilities
• Receive detailed quotation
• Timeline: 24-48 hours

Step 3: Sampling (If Needed)

• Order product samples for evaluation
• Physical color swatches if needed
• Custom sample development (if ODM)
• Timeline: 3-5 days (stock) or 2-4 weeks (custom)

Step 4: Order Confirmation

• Finalize specifications
• Approve quotation
• Sign agreement/purchase order
• Pay deposit (30-50%)
• Production scheduled

Step 5: Production & Delivery

• Regular progress updates
• Pre-shipment approval
• Balance payment
• Shipment with tracking
• Ongoing support

What We Need From You:

• Clear product specifications (or let us help develop)
• Logo files for branding (if applicable)
• Target delivery date
• Shipping address
• Contact information

What You Get From Us:

• Dedicated account manager
• Transparent communication
• Professional guidance
• Quality assurance
• Partnership commitment

Ready to start? Contact us today—we’re excited to work with you!

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Do you attend trade shows or exhibitions?

Yes, we participate in major textile and fashion trade shows.

Past & Regular Participation:

• Texworld (Paris, New York)
• Première Vision (Paris)
• Pure London
• Magic Las Vegas
• Heimtextil (Frankfurt)
• Canton Fair (China)
• Regional textile exhibitions

Benefits of Meeting at Shows:

• See and touch our products in person
• Meet our team face-to-face
• Discuss projects in detail
• View our latest collections
• Network with our clients
• Schedule factory visits

Can’t Attend Shows?

• We can send samples to you
• Video consultations available
• Virtual factory tours
• Welcome in-person visits to Nepal facility

Contact us to learn about upcoming shows we’re attending or to schedule meetings.

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Can you provide references or client testimonials?

Yes, we can connect you with satisfied clients (with their permission).

What Clients Say:

“Rita Cashmere’s quality and service have been exceptional for 5+ years. Their NPIA certification gives our customers confidence in authenticity.”
— Fashion Brand, London

“The OEM process was smooth from design to delivery. They guided us through every step as first-time cashmere buyers.”
— E-commerce Startup, USA

“Consistent quality across multiple large orders. Their account management and after-sales support are unmatched.”
— Luxury Retailer, Australia

References Available:

• Similar industry clients (with permission)
• Different market segments (brands, retailers, distributors)
• Various order sizes (startups to established)
• Geographic diversity (Europe, USA, Asia)

Confidentiality Respected:

• We don’t share client names publicly without permission
• Can provide general industry references
• Many clients prefer anonymity for competitive reasons
• Happy to arrange confidential conversations

Proof of Excellence:

• 13+ years in business
• 30+ countries served
• Repeat customers (60%+ return rate)
• NPIA certification (third-party verification)
• SGS partnerships

Request references: Contact us and we’ll arrange appropriate connections.

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What is your typical client profile?

We serve diverse B2B clients globally:

Fashion Brands:

• Emerging designers launching cashmere lines
• Established brands expanding into luxury knitwear
• Sustainable fashion brands seeking ethical sourcing
• Niche brands targeting specific demographics

Retail Businesses:

• Luxury boutiques and specialty stores
• Department store private label programs
• Online cashmere retailers and e-commerce
• Multi-brand fashion retailers

Distributors & Wholesalers:

• Regional cashmere distributors
• Multi-country wholesale operations
• Fashion trade companies
• Import/export businesses

Corporate & Institutional:

• Corporate gifting programs
• Hotel/hospitality luxury amenities
• Executive promotional products
• High-end incentive programs

Geography:

• 40% Europe (UK, France, Germany, Italy, etc.)
• 35% North America (USA, Canada)
• 20% Asia-Pacific (Australia, Japan, Korea)
• 5% Middle East, Latin America, Others

Order Sizes:

• Startups: 50-200 pieces (testing, building)
• Small-Medium: 200-1,000 pieces (growing brands)
• Established: 1,000-5,000+ pieces (scaled operations)

Common Needs:

• Authentic, certified cashmere
• Flexible customization
• Reliable quality and delivery
• Ethical, sustainable production
• Partnership support

If you fit any of these profiles, we’re equipped to serve you excellently.

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How do I contact Rita Cashmere?

Multiple ways to reach us:

Email (Primary): 📧 info@ritacashmere.com
Best for: Detailed inquiries, quotations, documentation
Response time: Within 24 hours

WhatsApp (Quick Contact): 📱 +977 982-6872664
Best for: Quick questions, urgent matters, direct communication
Response time: 2-4 hours during business hours

Phone: 📞 +977 982-6872664
Best for: Complex discussions, relationship building
Available: Monday-Saturday, 9 AM – 6 PM Nepal Time (UTC+5:45)

Physical Address (For Visits): 📍 Rita Cashmere
17 Man Marg
Kathmandu 44600
Nepal

Website: 🌐 www.ritacashmere.com

Business Hours: Monday – Saturday: 9:00 AM – 6:00 PM (Nepal Time)
Sunday: Closed
Urgent matters: WhatsApp available outside hours for critical issues

Social Media:

• LinkedIn: [Company Page]
• Instagram: [Handle]
• Facebook: [Page]

What to Include When Contacting:

• Your name and company
• Product interest
• Approximate quantity needs
• Timeline requirements
• Specific questions or needs

We Look Forward to Hearing From You!

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Still Have Questions?

Can’t find the answer you’re looking for?

We’re here to help! Every business and project is unique, and we welcome the opportunity to discuss your specific needs.

Contact our team:

📧 Email: info@ritacashmere.com
📱 WhatsApp: +977 982-6872664
📍 Address: 17 Man Marg, Kathmandu 44600, Nepal

Response time: Within 24 hours for all inquiries
Consultation: Free initial consultation available
Samples: Physical samples available upon request

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Download Resources

📄 Download Complete Product Catalog (PDF)
📄 View Color Chart
📄 Request Sample Pack
📄 OEM/ODM Service Guide
📄 Sustainability & Certifications Document
📄 Care & Maintenance Guide

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Rita Cashmere FAQ
Your Trusted Partner for Authentic Nepalese Chyangra Pashmina

NPIA Certified | 13+ Years Excellence | Made in Nepal with Pride